HP
Minneapolis, Minnesota
Hannah Prescott
Dental Front-Office & Operations Expert · 9 articles
Background
Hannah ran the front office for multi-provider dental practices for years before moving into operations consulting. She knows what it feels like to juggle a ringing phone, a full waiting room, and an insurance verification backlog at the same time. She writes practical, on-the-ground guides on schedule control, no-show recovery, and getting the team to actually use the systems you put in front of them.
Hannah is one of this site's editorial voices, writing from dental practice operations and GoHighLevel implementation experience. Not a licensed dental professional and not board certified, and nothing filed here is clinical, diagnostic, legal or HIPAA advice for your practice.
Filed by Hannah
Articles by Hannah Prescott
AI & Automation · August 19, 2026
Why Philadelphia Dental Practices Lose New Patients to Missed Calls — and the AI Receptionist That Wins Them Back
In a market with ~7,000 dentists and above-average labor costs, a Philadelphia dental practice's ringing, unanswered phone is its most expensive leak. Here's what missed and after-hours new-patient calls really cost — and how a 24/7 AI receptionist books them instead of losing them.
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Operations · July 31, 2026
Why Chicago Dental Practices Are Hiring GoHighLevel VAs to Beat the Front-Desk Staffing Crunch
Front-desk hiring is 'extremely challenging' for 1 in 3 dental practices, and Chicago labor runs above the national average. Here's why Chicago dentists are handing GoHighLevel to a trained virtual assistant instead of chasing another front-desk hire.
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Patient Experience · July 27, 2026
Dental New Patient Onboarding: The Automated Welcome Sequence That Turns First-Timers Into Regulars
The automated dental new patient onboarding sequence — confirmation, digital intake forms, first-visit reminders, and rebooking — that turns first-timers into loyal regulars.
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Operations · July 20, 2026
How to Fill Last-Minute Dental Cancellations: The ASAP List Playbook
A same-day cancellation leaves a chair empty and production on the table. Here's how to build an ASAP list and an automated fast-fill system that texts your waitlist and books the open slot in minutes — plus the compliance rules and the data behind why speed wins.
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Scheduling · July 13, 2026
Online Scheduling for Dental Practices: The 2026 Guide to 24/7 Self-Booking That Fills the Schedule
Patients want to book their own dental appointments online — and the ones who do show up more. Here's how 24/7 self-scheduling fills chairs, cuts no-shows, and stops leaking new patients to voicemail.
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AI & Automation · July 10, 2026
Missed Call Text-Back for Dental Practices: Turn Missed Calls Into Booked Patients
Missed call text-back automatically texts every caller you couldn't answer, so a busy or after-hours phone becomes a booked appointment instead of a patient who dials the practice down the street.
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Industry Trends · June 29, 2026
Dental Practice Statistics 2026: The Benchmarks That Show Whether You're Growing or Leaking
The dental practice statistics and benchmarks that matter in 2026 — no-shows, new-patient cost, recall, online booking, reviews, and what to fix first.
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Scheduling · April 9, 2026
How to Cut Dental No-Shows Without Hiring Another Front-Desk Person
A practical reminder and confirmation system that shrinks no-shows and last-minute cancellations — built on GoHighLevel and live in 24 hours.
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Operations · March 30, 2026
Giving the Front Desk Hours Back: Automating the Insurance Verification Workflow
Insurance verification eats front-desk hours every week. Here's how automation handles the intake, reminders, and handoffs around it — without ever claiming to adjudicate benefits.
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