📲SMS Automation
Reminders, no-show recovery, recare nudges — every touchpoint by SMS.
Reminders, no-show recovery, recare nudges, post-op check-ins — every patient touchpoint handled by SMS, all running on the right cadence in the background.
Everything included in SMS Automation
- Appointment reminders + confirmations (3-day / 1-day / morning-of)
- No-show recovery sequence with one-tap rebook
- Recare recall for hygiene and perio maintenance
- Two-way replies routed back to the team inbox
- A2P 10DLC compliant + STOP/HELP handled
- Quiet hours respected by every sequence
- Bilingual (English / Spanish) templates included
From trigger to result
Trigger fires
A workflow trigger — appointment booked, patient lapsed, treatment unscheduled — kicks off the right SMS sequence.
SMS goes out on cadence
Reminders 3 days / 1 day / morning-of. Recare nudges every 6 months (configurable). Post-visit check-ins at the right interval. All respecting quiet hours.
Patient replies → routed
A reply hits the team inbox in GHL. STOP suppresses the contact automatically. Confirmation/reschedule flows handle one-tap responses.
Front desk only on exceptions
Confirmed patients drop out of the sequence. Only patients who genuinely need a human conversation surface as tasks.
Why SMS Automation is in the snapshot
SMS is the patient communication channel — it gets read in minutes, where email gets read in days. The Dental Snapshot wires every appointment, every recall, every post-visit moment to fire the right SMS at the right time. The result: no-shows drop ~50%, hygiene chairs stay full, and the front desk gets its time back to handle the conversations only a human can.
All 11 features. One snapshot. $997.
SMS Automation is one of eleven dental automation features pre-built inside GoHighLevel and installed in your account within 1 business day.