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Feature 04 Reputation & reviews

🔍Google My Business Reply Automation

Auto-reply to GMB reviews and questions in your practice tone.

Auto-reply to Google reviews and GMB questions in your practice’s tone — within minutes, around the clock. Negative review alerts route to the owner privately for fast recovery.

What's inside

Everything included in Google My Business Reply Automation

  • AI-drafted replies in your tone, every star rating
  • Negative review alerts routed to the owner privately
  • GMB Q&A answered automatically with practice info
  • Faster response time = better local-pack ranking signal
  • Tone calibration per practice (warm / professional / concise)
  • Owner approval gate for replies, optional
How it works

From trigger to result

Step 1

New review or Q&A appears

GHL polls your Google Business Profile for new reviews and Q&A activity continuously.

Step 2

AI drafts the reply

A response is drafted in your tone, referencing practice specifics (services, hours, location).

Step 3

Auto-send or owner approval

You choose: auto-send 5-star replies and route everything else to the owner, or queue every reply for owner approval.

Step 4

Negative review → private alert

A 1-star or 2-star review triggers an immediate alert to the practice owner so a human can intervene before the reply hits the public profile.

Why it matters

Why Google My Business Reply Automation is in the snapshot

Google rewards review response speed in the local pack. Replying to every review within hours (especially negative ones) is one of the highest-leverage local-SEO moves a dental practice can make — and it’s the kind of work that always falls off the front desk’s plate. GMB Reply Automation handles it forever.

All 11 features. One snapshot. $997.

Google My Business Reply Automation is one of eleven dental automation features pre-built inside GoHighLevel and installed in your account within 1 business day.

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