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Feature 07 Reputation & reviews

Review Harvesting Automation

Asks happy patients for a Google review at the perfect moment.

Ask happy patients for a Google review at the perfect post-visit moment — and route any negative signal privately to the owner before it lands on a public profile.

What's inside

Everything included in Review Harvesting Automation

  • Post-visit timing — sent when patients are happiest
  • Filtered ask: positive → public review, negative → owner
  • Multi-channel (SMS + email) with smart follow-up
  • Pulls reviews back into your website automatically
  • Reviews-by-source reporting per provider
  • Configurable cadence (immediate / next-day / 3-day)
How it works

From trigger to result

Step 1

Visit wraps

A completed appointment triggers the post-visit review flow — timed for the moment the patient is most satisfied.

Step 2

Satisfaction check first

A short SMS asks "how was your visit?" before any review ask, so dissatisfied patients route privately.

Step 3

Happy → Google review

Positive responses get a follow-up SMS + email with a direct one-tap Google review link.

Step 4

Unhappy → owner alert

Negative or neutral responses route to the owner with the full context, so the practice can recover the patient before anything lands publicly.

Why it matters

Why Review Harvesting Automation is in the snapshot

For dental practices, Google reviews are the top-of-funnel of patient acquisition. A practice with 200+ reviews and a 4.8 rating wins clicks against one with 30 reviews and a 4.5 — every single time. Review Harvesting builds that asset for you, week after week, without the front desk having to remember.

All 11 features. One snapshot. $997.

Review Harvesting Automation is one of eleven dental automation features pre-built inside GoHighLevel and installed in your account within 1 business day.

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