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Feature 06 Patient communication

💌Facebook Messenger Automation

Messenger replies that pre-qualify new patients automatically.

Instant Messenger replies that pre-qualify new patients and hand off to your team only when needed. Messenger Inbox + Lead-Ad form replies all routed into one CRM pipeline.

What's inside

Everything included in Facebook Messenger Automation

  • Connects to your Facebook page Messenger inbox
  • Lead-ad form responder for Facebook & Instagram ads
  • Same conversation engine as the AI Chatbot
  • Routes booked leads into the CRM patient pipeline
  • Qualifies by reason for visit before handoff
  • Owner-notification for high-intent leads
How it works

From trigger to result

Step 1

Messenger inquiry arrives

A patient messages your Facebook page — direct, from an ad, or from a post — and the conversation starts.

Step 2

AI handles the first volley

Same conversational engine as the AI Chatbot. Answers FAQ, qualifies the patient, surfaces booking when they’re ready.

Step 3

Lead-ad form → instant follow-up

If the patient came from a Facebook or Instagram lead-ad form, the responder fires within seconds — long before a human could.

Step 4

CRM handoff

Booked appointments and high-intent conversations land in the patient pipeline with full source attribution.

Why it matters

Why Facebook Messenger Automation is in the snapshot

Most dental practices run Facebook + Instagram ads but lose the leads to slow follow-up. Messenger Automation closes the gap between a lead-ad submission and the first response from seconds, not hours — which is the difference between a booked patient and a forgotten one.

All 11 features. One snapshot. $997.

Facebook Messenger Automation is one of eleven dental automation features pre-built inside GoHighLevel and installed in your account within 1 business day.

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